Try any plan completely free for 14 days.
Friendly, helpful, US-based live receptionists for all your phone answering needs.
Prices don’t include taxes and fees.
Call screening & transfers
Message taking
Lead collection
Appointment scheduling
Emergency dispatch
Event registrations
New client intake
Order processing
When you signup, we’ll assign your choice of a local or toll-free number. You can advertise this number directly (you own it and can port it out at any time), or you can simply forward your calls to this number.
You can also port your number into our platform. Some customers choose to do this so that they can use our cloud phone platform to place calls and send texts from the same number that customers are calling in on, and/or to take advantage of some of the more advanced call routing features it offers.
You’ll be updated after every call by email, text message, our apps, or through an integration with software you already use. For more details, see How It Works.
Yes, we can help you easily configure ring-no-answer forwarding from your current number.
Or if you’re using a number that’s hosted on our platform, we can help you set up even more advanced options – our call management platform is essentially a fully featured cloud phone system that you get for free with all our plans.
Correct. 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.
However, sometimes customers want their callers to be able to leave a voicemail instead of relaying a message, so we offer both options.
Correct. Our 24/7 services are available 365 days a year. It’s also worth noting that some providers offer 24/7 service, but only include core weekday hours in their advertised prices – then nights and weekends cost extra. With us, you get true 24/7/365 service for one low monthly price.
Absolutely. Every call is recorded, and you can access these at any time in the web and mobile apps.
Need a larger plan?
Human-powered live chat for your website. All our same call capabilities, seamlessly via chat.
Prices don’t include taxes and fees.
Call screening & transfers
Message taking
Lead collection
Appointment scheduling
Emergency dispatch
Event registrations
New client intake
Order processing
Once you’ve completed onboarding, you’ll simply drop our code snippet into the head of your site and you’re ready to go.
Yep! You can easily modify the widget styling and presentation options to match your website.
Correct. Our web chat widget is supported by real people from the moment a visitor connects. We do not use bots or AI.
Correct. Just like our 24/7 Live Call Answering service, web chats are 24/7 – even on weekends and holidays.
Absolutely. You’ll receive a notification and summary of each chat, and you can configure this to include the full transcript. Additionally, all of your chats can be viewed in the web app at any time.
Need a larger plan?
On-demand outbound calling for lead follow-ups, callbacks, and more.
Prices don’t include taxes and fees.
Call screening & transfers
Message taking
Lead collection
Appointment scheduling
Emergency dispatch
Event registrations
New client intake
Order processing
Simply email the request, or spreadsheet of requests, to outbound.request@patlive.com, and we’ll process them for you.
It varies based on current volume, but it’s usually in the range of a few minutes to a few hours at most. We have some things in the works, though, that will be getting this time range down to a consistent 2 to 10 minute range.
For each outreach that you request, we’ll make up to three outbound phone calls to attempt to reach them live. If we haven’t reached them by the third attempt, we’ll leave a voicemail.
We can set the time between attempts based on your preference. By default we make one call per day, but we can also do once an hour or some other interval you specify.
We can only place calls to people who have opted in to receive marketing calls from you and/or people with whom you have an existing business relationship.
You can queue outbound calls any time, but the actual outbound calls will only be placed between the hours of 8am and 6pm ET, Monday through Friday.
Not yet, but we will soon. In the meantime, if your lead system can email us upon receipt of a new lead, this works well for many of our customers.
Need a larger plan?
Thousands of businesses just like yours that already trust us with their calls and are loving the results.
Plus all of these extras - at no extra charge.
These extras are here if you want them — and totally optional if you don’t. Our services work great with or without them!
Web & Mobile Apps
Our web and mobile apps make it easy to manage your services from anywhere — view calls and messages, set your status, and stay connected with your team. As an added bonus, they also serve as a full-feature business phone system — add your entire team for free and access advanced routing, calling, texting, and more.
Call Reporting & Analytics
See the full picture of what’s happening on your account in our reporting dashboard. View segmented, filterable charts of every interaction, and access recordings and full details on demand. Filter by date, source, outcome, or staff member, and even export your data to run your own reports.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead or book an appointment, it updates your CRM, calendar, and tools in real time — just as if you’d done it yourself. No forwarding, no double-entry, no missed details.
Real-Time Statuses
Update your real-time status from our web or mobile apps at any time with just a tap. Our receptionists see your status on calls, so they’ll always know when you’re available for transfers, and when you want us to take a message instead. We also offer the option to send callers to voicemail when you’re unavailable, but of course, we will never do this unless you direct us to.
Multiple Scripts
Easily customize call handling for different people, teams, locations, or businesses within a single account. Whether it’s a different greeting for each location, tailored scripts for sales vs. customer support, or unique messaging for individual team members, every caller gets the right experience — without you having to manage multiple accounts.
Bilingual Receptionists
Reach more customers and serve them in their preferred language. Enable bilingual English and Spanish-speaking service on your account at any time — at no additional cost. English-speaking callers will be routed to English receptionists and Spanish-speaking callers will be routed to bilingual receptionists, so every caller feels understood and valued.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
